Welcome to Stone and Home, your premier online destination for high-quality stone countertops, vanities, and cabinets. We understand that shipping is a crucial aspect of your online shopping experience, and we are dedicated to providing you with transparent and comprehensive information about our shipping rates and timeframes.
Pick up Policy
All items purchased at www.stoneandhome.ca can be picked up from any one of our 2 locations. We offer you the convenience of picking up from any of our 2 locations. Once you’ve completed your purchase, you can expect a confirmation email with all the necessary details. Our dedicated team will then process your order swiftly, ensuring it’s ready for you to collect.
3280 Steeles Ave W, Unit 15, Vaughan, ON L4K 2Y2
7195 Tranmere Dr, Unit 1, Mississauga, Ontario L5S 1N4
FREE Shipping Eligibility:
Orders must meet the following criteria to be eligible for free shipping:
Orders must meet the following criteria to be eligible for free shipping:
Order value over $999 (Tax not included)
Shipping destination is within the GTA
Standard Shipping Rates:
Orders that do not meet the free shipping eligibility criteria will be subject to standard shipping rate. $89.99 FLAT RATE SHIPPING WITHIN GTA
Estimates Delivery Time:
We are proud to offer fast and efficient shipping for our customers. All items listed on our website are located in Canada. We understand the importance of timely delivery, and we work diligently to ensure that your items are dispatched as quickly as possible.
Handling Time: 1 – 3 Days ( Mon – Fri )
Transit Time: 1 – 2 Days ( Mon – Fri )
In the rare event that there are any issues with meeting our standard shipping time frame,
such as unexpected delays or stock availability, our dedicated staff members will be in
contact with you to advise of updated shipping timeframes. We believe in transparent
communication with our customers, and we will keep you informed every step of the way.
Order Cut Off Time: 5:00 (GMT-05:00) Eastern Standard Time (New York)
Delivery Terms:
We provide delivery service to your doorstep and can leave the item within 3 meters of the entrance. Please note that our staff does not bring the item inside the premises. If you require the item to be brought inside your home or apartment, please contact us in advance to discuss the possibility of providing this service and to determine the associated cost. We always strive to meet our customers’ needs and are ready to consider your individual requests to make the delivery process as convenient as possible for you.
Delivery Process:
Once your order is shipped, you will receive a confirmation email with tracking information.
Please note that delivery timeframes may vary depending on your location and the shipping carrier’s schedule. However, we will always strive to provide you with the most accurate estimated delivery date and keep you updated on any changes.
Damages and Shortages
For order delivery, we collaborate with leading logistics companies, ensuring each shipment is insured to protect against unforeseen circumstances. However, it is important to emphasize that the responsibility for the initial inspection of the delivered goods before signing the acceptance documents rests with the client. Upon receiving your order, please take the time to thoroughly inspect the goods for compliance with the specified characteristics and the presence of possible damages. In case of detection of defects or damages, it is imperative to immediately document them in the delivery form, indicating that the goods were received in a damaged condition, with a detailed description of the identified problems. This is a mandatory condition for making claims to the logistics company for compensation for damaged goods.
Please note that signing the acceptance documents without prior inspection of the goods automatically transfers all responsibility for possible damages to the client, excluding the possibility of making claims against the logistics company in the future. Should you have any questions or need further information, please do not hesitate to contact our support service.
International Shipping:
At this time, Stone and Home only ships within Canada. We do not offer international shipping. However, we are continuously exploring options to expand our shipping capabilities in the future to serve customers worldwide. Stone and Home is committed to providing you with exceptional customer service, including free shipping and efficient shipping timeframes. We understand that shipping is an important part of your online shopping experience, and we strive to ensure that your orders are delivered to you as quickly and smoothly as possible.
Delivery Address Changes:
If you need to change the delivery address after the order has been shipped, please contact us directly as soon as possible. Please note that address changes may not always be possible, depending on the stage of shipping. If you have any questions or concerns about our shipping rates or timeframes, please feel free to contact our customer service team. We are here to assist you and provide you with an enjoyable shopping experience. If you have any further questions about our shipping policy please reach out to our customer support team at:
Phone: +1 437 522 8447
Email: info@stoneandstone.ca
Аddress: Unit 15, 3280 Steeles Ave W, Concord, ON L4K 2Y2